Pre finished Solid Warranty

Limited Warranty

Finish Warranty

This residential warranty covers the factory applied UV cured aluminum oxide finish on Prefinished Hardwood Flooring. We will warranty for 25 years from the date of purchase, wear though to bare wood and peel/blister separation of the factory finish on prefinished floors. This warranty is only for the original purchaser, applies to normal residential traffic and proper care & maintenance of this hardwood floor must be followed. This warranty covers specified solid residential hardwood flooring products ¾ solid. The relative humidity at the site must not go below 40 % and cannot exceed 50 %. All hardwood floors should maintain moisture content between 7 & 9 %. Changes in gloss levels over time are not considered a defect. This warranty is non-transferable.

Note: Pre-installation warranty is the responsibly of the installer. Site conditions must be acceptable. Inspection of both the subfloor and flooring purchased from Brazilian Direct, Ltd. needs to be done prior to installation. The industry allows for 7 - 8 % waste and factory defects, knots, grading defects and minor splits must be found and crosscut prior to installation. Damage done by shipping, storage and handling is not covered. Once the flooring has begun installation the hardwood flooring installer has approved the floor.

We will be liable for only the manufacturer defects that exceed 5 %. Replacement is for material only less transportation, installation and storage. Any incidental losses due to rip out, installation, or any other charges above material cost only are not covered by this warranty. If the wood is an issue STOP the job / DO NOT install. Go to the contact page (www.brazilianhardwood.com) or call 888-4-JATOBA.

Warranty Exclusions

• Moisture - wet sub floor or moisture from on top or underneath.
• Negligence - scratches or indentations from accumulated dirt on floor.
• Installation - poor workmanship or improper nailing schedule.
• Maintenance - vacuum often, clean up spills and remove grit.
• Shrinkage (excessive) - caused by heat and lack of humidification.
• Expansion (excessive) - caused by too much humidity or moisture.
• Grain Variation and Color - natural exotic hardwood has a great range of color.
• Color Fastness - exotic will darken in color from exposure to sunlight.
• Pets- urine will blacken all hardwoods and dents and scratches will occur.
• Concrete - solid ¾ hardwood flooring should not be glue to concrete.