In the event that a customer has a claim for a Brazilian Direct order, the following will apply
- Claims will be evaluated and accepted/rejected at the sole discretion of Brazilian Direct
- The customer is responsible for a $100.00 processing fee for each individual transaction related to their order.
- The customer will incur a 20% restocking fee any wood that is returned in re-saleable condition on any order that is canceled.
- The customer is responsible for all shipping fees related to their order.
- The customer is responsible for any damaged wood that is deemed not re-saleable.
- That no refund will be issued unless a customer returns a signed claim invoice.
- By signing the claim invoice, the customer releases Brazilian Direct from any and all liability and recourse related to their order at that time and in the future.
- Brazilian Direct reserves the right to use all the time necessary to process a claim.
- All refunds will be sent through the mail by check.
- All disputes and conflicts with and in regards to the products / services provided by Brazilian Direct Ltd. shall be construed under the laws and subject to the jurisdiction of the State of Pennsylvania.